D & H Harrod Coaches Ltd

 

Day Trip Booking

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Quick Highlights

 

• Bookings must be paid in full before travel.

• No alcohol, smoking, or vaping on the coach.

• Arrival and departure times are approximate.

• Notify us in advance of disabilities or dietary needs.

 

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Before You Travel

 

• Ensure your passport/visa is valid for European trips (6+ months recommended).

 

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Passenger wait times

 

1. Waiting Limitation: For operational and scheduling purposes, the Operator shall permit the Driver to wait a maximum of ten (10) minutes at any designated pick-up location for passengers who are not present at the scheduled collection time.

2. Departure Authority: Upon the expiry of the aforementioned waiting period, the Vehicle shall depart the location and continue its scheduled route. No further waiting time shall be provided.

3. Driver Liability: The Driver shall bear no liability or responsibility for locating, contacting, or otherwise attempting to retrieve any passenger who fails to present themselves within the permitted waiting period.

4. Office Responsibility: All enquiries, complaints, or issues arising from missed pick-ups shall be handled exclusively by the Operator’s office team, in accordance with the Operator’s established procedures. Passengers agree to direct all such communications to the office and not to the Driver.

 

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Changing or Canceling Your Trip

 

• Transfers:
  You may transfer your booking to another trip of equal or higher value up to 14 days before departure. A £5 administration fee applies.

  Please note, that this does not apply to day excursions where entrance tickets have already been purchased. In these cases, the ticket must be sold in order to issue a transfer credit toward another excursion.

   

   

• Cancellations:

       14 days or more before departure: 100% refund, subject to your seat being resold. If we are unable to resell the seat, no refund  

      will be issued.

       Less than 7 days before departure: 100% non-refundable, unless we are able to resell your seat.

 

If you choose to gift your seat(s) to friends or family, you must provide us with their full name and a contact telephone number so we can update our booking system accordingly.

 

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On the Coach

 

• Alcohol, smoking, and vaping are not allowed.

• Be respectful if using phones, tablets, or headphones.

• Luggage is carried at your own risk — label it clearly.

 

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Arrival & Seating

 

• Please arrive on time for pick-up. We cannot wait for late arrivals.

• Seat numbers may be reallocated for operational reasons or to maximize coach capacity. We will contact you if we need to move seats.

 

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Children

 

• Children must be accompanied by a full fare-paying adult.

 

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Accessibility & Special Needs

 

• We aim to provide standard service to all passengers, including disabled guests.

• Notify us of any access requirements at booking. We cannot guarantee assistance at venues without advance notice.

 

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Attractions & Meals

 

• If your trip includes tickets or meals, please inform us of any dietary needs at booking.

• Arrival times at venues may vary, so plan accordingly.

 

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Safety & Behavior

 

• Unreasonable behavior may result in termination of travel.

• Always return to the coach at the designated time.

 

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Lost Property

 

• Claim items at our Office within 28 days; perishable items will be disposed of immediately. Please see our lost property policy.

 

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Need Help?

 

• For any questions, complaints, or assistance, contact our Office within 14 days of your trip.

 

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D&H Harrod Coaches Ltd – We look forward to welcoming you on board!