Covid-19 Update

Covid 19 update – 18/04/2020

First of all, we would like to thank you all so much for your kind words, support, patience and understanding in these unprecedented times. It means so, so much to us all here at D & H Harrod Coaches Ltd.

After the update from the government yesterday informing us of a further 3 weeks of ‘lockdown’, in order to keep our customers and staff safe, our office will remain closed for this period.

 

Departures up to 31st May:

As previously stated, at this time, all holiday & excursion departures between now and the 31st May have been postponed and we are working extremely hard in the background to secure new dates for those departures which have been affected.

Those of you with bookings up to 31st May should have by now received confirmation of the postponements along with a credit to the same financial value of each payment received. In line with current guidelines, due the volume of bookings this has affected, we are not currently able to facilitate refunds. All monies are being held securely, backed by the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. which is a Government approved customer protection scheme. www.bch-uk.org

So, what are your options?

You can transfer now on to a later date – our current 2020 brochure features departures to December All holidays are listed here on our website, have a browse at your leisure!

Or you can wait for our next brochure which will cover 2021 – we are working very hard on this currently and have some great holidays for you, which we are hoping to start releasing very soon.

For Day Excursions – a new program from July to December 2020 is now being finalised. The good news is that all the excursions that should have been in this leaflet will be on our website shortly. Some of this year’s events that have been rescheduled are already in the 2021 program and excursions for 2021 will start to appear on the website soon.

So if you know which holiday you’d like to transfer to, please email us at: info@harrodscoaches.co.uk with:

  1. Your full name
  2. Your existing holiday booking reference
  3. Your existing departure date
  4. New holiday date
  5. New holiday destination
  6. Your preferred seat numbers

For departures 1st June to 31st August

If you have a holiday/day excursion departing between 1st June and 31st August 2020, we recognise that you may want to change your date, and to give you some freedom in travel date, as well as peace of mind, we can offer the following flexibility:

Your balance due date will now move to just three weeks before your departure date, meaning you don’t have to rush to pay us now, and you can wait until there is more clarity on travel guidelines. You do not need to contact us in this instance, this will automatically happen.

If you were planning to travel between the 1st June and the 31st August and you do want to change your date of travel to later in 2020 or 2021, then please email us: info@harrodscoaches.co.uk , use the subject header ‘1st June to 31st August’ and provide the following information:

  1. Your full name
  2. Your existing holiday booking reference
  3. Your existing departure date
  4. New holiday date
  5. New holiday destination
  6. Your preferred seat number/s

Thank you and stay safe.

The Harrods Family